Orders

icon-order

Can I cancel my order?
If you registered when you placed your order, you can request a cancellation in your customer account within 3 hours. To do so, log in to your customer acco...
Di, 14 Okt, 2025 um 3:37 NACHMITTAGS
How do I know that the order has actually been processed?
After completing your order, the page will reload and display your order number. Within the next 15 minutes, you should receive the order confirmation by em...
Di, 14 Okt, 2025 um 3:36 NACHMITTAGS
How can I change my order?
We are happy to help with change or cancellation requests for your existing orders. Please send us a request via our contact form. If it is technically poss...
Mo, 15 Sep, 2025 um 10:48 VORMITTAGS
I forgot to add my voucher code
Vouchers can only be entered during the order process. If it is technically possible and your order is not yet being processed in dispatch, we will try to a...
Mo, 15 Sep, 2025 um 10:48 VORMITTAGS
How can I select or change a payment method?
You can select your desired payment method during the order process. A change is possible before you complete your order.
Mo, 15 Sep, 2025 um 10:51 VORMITTAGS
I would like to add items to my order or change my order.
You can send us requests for changes or cancellations for existing orders via the contact form. If your order has not yet been processed, we will be happy t...
Mo, 15 Sep, 2025 um 10:50 VORMITTAGS
I have placed several orders, can they be combined?
It is currently not possible to combine multiple orders.
Mo, 15 Sep, 2025 um 10:50 VORMITTAGS
Do you have special prices for schools, clubs or organisations?
We are happy to send an offer for clubs, public institutions or companies. Please get in touch using our contact form, stating the item numbers from our sho...
Mo, 15 Sep, 2025 um 10:51 VORMITTAGS
Why are there different prices for one item?
Our prices are based on stock and sales quota. Therefore, we can offer individual sizes or colours at a lower price for some items.
Mo, 15 Sep, 2025 um 10:52 VORMITTAGS
A product is cheaper now than when I bought it.
Special prices are only valid for the selected period and are subject to change based on stock and sales quota. Unfortunately, we cannot offer a reduced pri...
Mo, 15 Sep, 2025 um 10:48 VORMITTAGS