Returns

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How can I see when or if my returns item has been received?
You will receive an e-mail from us when your return item is close to being received. Of course, you can also use the shipment tracking feature of the delive...
Do, 20 Jun, 2024 um 5:33 NACHMITTAGS
How long can I return something?
You can return unused goods to Bergzeit within 100 days. Please use our returns portal and follow the steps outlined here.  PLEASE NOTE: We do not accept r...
Mo, 15 Sep, 2025 um 4:21 NACHMITTAGS
The returns tracking status hasn't updated. Is there an issue with the return?
If you received your tracking number did not change for more than three days, please contact our customer service with the details of your return.
Mi, 14 Aug, 2024 um 11:13 VORMITTAGS
I forgot to put the return note in the parcel. Is there anything else I need to be aware of?
If you have registered your return via our returns portal already, we can usually assign your shipment whithout your return note. Thus, we do not require an...
Mo, 15 Sep, 2025 um 10:44 VORMITTAGS
Can I return items from different orders in one package?
After registering the return on our returns portal, please also do not return items from multiple orders in a single package. Combining items from different...
Do, 10 Apr, 2025 um 2:57 NACHMITTAGS
Customs Declaration Forms (CN22/CN23)
CN22 and CN23 custom declarations are required customs documents when shipping a parcel to the EU from a country that is not in the EU Customs Union. They c...
Mo, 15 Sep, 2025 um 10:34 VORMITTAGS
How do you fill out a CN22/CN23 customs declaration?
CN22 Remember: You must fill out a CN22 customs declaration if you are shipping a package that weighs less than two kilograms and has a value of less than ...
Di, 16 Sep, 2025 um 10:44 VORMITTAGS
My voucher code does not work/is invalid. Why?
Vouchers can only be entered during checkout. Newsletter and personalised vouchers are linked to your email address, so please redeem them in step 4 of the ...
Mo, 17 Nov, 2025 um 6:34 NACHMITTAGS